We are pleased to announce our 2019 second quarter winners of the PURE Service Award! The following CARA consultants are the recipients of the PURE award.
Marcia Gauger is a master performance development consultant with over twenty-five years of business experience. She is a previous CARA PURE Award winner and has worked with CARA on multiple engagements. Most recently Marcia helped create a sales onboarding program for newly recruited college graduates and worked on a new sales curriculum for a global audience.
Marcia’s recent project manager shared the following comments:
“Marcia joined our team as a consultant to lead a critical sales training need and within weeks, no days, she had integrated into our culture and organization. Marcia quickly learned our complex business and rapidly provided value to the project. Perhaps more importantly, her expertise spread throughout the team and she took on an informal coaching role for many of our team members. Marcia was an outstanding asset to us, and I am proud to share the great work she did for our team.”
Peggy Plohg is an OCM and change communications consultant with over 25 years of business experience. She has led numerous cross-industry change programs including business transformation, culture change, employee experience, organizational design, the design and standup of Centers of Excellence and shared services functions and enterprise-wide system implementations. As a CARA Consultant Peggy has led the OCM efforts for a large manufacturing client to transform global marketing processes to drive competitive market advantage, including the stand-up of a shared services organization comprised of 50 individuals. She developed and led the OCM strategic plan to drive enrollment and adoption of ~5000 global and geographic marketing professionals and senior leadership. She has served as a trusted advisor to the client.
Peggy’s recent project manager shared the following comments:
“Peggy is an excellent change partner. She takes time to understand her clients, creates a change plan that will land with the organization, and executes it. Additionally, she builds communications plan, drafts communication, and works with L&D on a training plan. Most importantly, she keeps the leader on top of the pulse of a project and project team. She reminded me when to send out motivating messages and alerted me when to send out a let’s get going here team”
Andy Welter is a learning and development professional with over twenty years of business experience. His strong consultative skills and industry experience allows him to create learning solutions on a wide-range of topics including leadership development to systems and process training. Most recently Andy helped turn a strictly instructor led training program into a blended-learning program with online capabilities improving workplace performance.
Andy’s recent program manager shared the following comments:
“I wanted to take a moment to let you know how appreciative I am of having Andy on our team. His conscientiousness, work ethic and quality of work is second to none and he has provided a great deal of value to our team and our project. Andy has become ingrained in the team and is a trusted and valued team member whom others rely on for many, important project activities and deliverables and he has come to understand our technology platform as well or better than many of our core team members. I can tell he takes it all very seriously and when he takes something on I don’t have to worry about it because I know he is. This level of commitment to his project work is invaluable to me as the project manager. In addition to all of the above, Andy has a great style – he is very patient and understanding when things outside his control but which impact him don’t go as planned. He’s always very willing to adjust and/or be flexible as we work through the complexities and challenges of a large systems project. Kudos to Andy for all his hard work and dedication – it is greatly appreciated!”
THANK YOU Marcia, Peggy, and Andy for consistently demonstrating CARA’s PURE values, delivering the highest quality of service and exceeding our clients’ expectations.
CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.