We are pleased to announce our latest winners of the PURE Service Award: Tonya Evans and Garry Nordenstam.
Tonya is a Change Management consultant, currently engaged with one of CARA’s largest clients. Her work involves supporting change for multiple projects of various sizes, to support the overall IT organization. Tonya is professional, reliable, and often recognized for her commitment to her clients, in fact, she was acknowledged in a client newsletter because… “She [Tonya] is always willing to add more to her plate to help [the client] experience great change management and training.” She is quick to jump in where needed and, according to her CARA client manager, she is trusted to take on multiple projects at once, providing each client with the same level of attention and determination.
Garry is a Learning Strategist with strong eLearning and instructional design capabilities, who, over the last eighteen months with CARA, has made a lasting impact on multiple long-standing CARA clients. From stepping in to assist clients outside of his normal day-to-day commitment, to keeping current with new tools and trends, Garry has remained a true team player and proven time and time again that he is committed to long-term relationship-building and lasting initiatives. Garry stands out primarily for being a “go-to” consultant for challenging projects and being highly respected by all his clients. A CARA client said “working with [Garry] was a remarkable learning experience…he is the most talented intellectual [we’ve] talked to, in terms of training.”
Thank you, Tonya and Garry for consistently demonstrating CARA’s PURE values, delivering the highest quality of service, and exceeding our clients’ expectations.
CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.