We are pleased to announce our latest winners of the PURE Service Award: Laura Antos, Teresa Pappas, Jackie Sullivan, and Mike Zimmerman.
Laura Antos and Teresa Pappas
Laura, an Instructional Design Consultant and Teresa, a Senior Instructional Design Consultant, were recognized by our client for their work both individually and as a team. Their meticulous preparation for client meetings, combined with their ability to leverage previous leadership development experience and tailor it to the current audience was greatly appreciated by the client. Teri and Laura were also able to gather and assimilate all feedback so that everyone’s perspective was included in this best-in-class leadership program. Teresa designed the program and Laura implemented the design by developing the over 40 deliverables. Each consultant went above and beyond the basic objectives of the project plan. One example of taking the work to the next level included the design and development of a digital LinkedIn badge that the program graduates can add to their LinkedIn profiles.
The client had this to say about Teresa (Teri) and Laura: “Working with Teri and Laura could not have been a more positive experience. Teri brought so much care and attention – it was obvious the pride she takes in the creative process and resulting outcome. Both Laura and Teri took the time to understand our goals and our vision, and took an obvious investment in the work. Teri’s work incorporated a thoughtful innovative approach to the design – and exceeded our expectations. Teri also brought a lot of thought partnership when it came to problem solving. Critiques led to improvements that hit exactly the mark on many occasions. Laura also exhibited the same level of attention and investment in the project. She brought the work to life – she has a talent for design and captured the look and feel that we hoped to achieve. And she went above and beyond when we asked for additional creative deliverables. Both Teri and Laura were reliable and a pleasure to work with. It made collaboration easy!”
Jackie, a Senior Organizational Change Management and Communications Consultant, was asked to step into an internal role during a leave of absence and was able to quickly make an impact. She worked across multiple campaigns and supported several groups in HR with a large volume of communications. She put in the hours and got the job done while remaining calm and composed, often dealing with conflicting priorities. Finally, she provided a thorough transition plan for the returning employee. The client stated at the end of the project: “… We will miss you. … You were able to work independently and manage expectations correctly…with no glitches.”
As an LMS Admin, Mike assisted our client with their move from a legacy LMS to a new, SumTotal LMS. His exemplary commitment to the complex implementation required him to collaborate with various business units to determine the best way to meet the needs of the overall business. Our client, recognizing Mike was a true thought partner, respected his contributions and realized without his participation and guidance, the implementation would not have been successful.
The client had this to say about Mike: “Mike was brought on-board in the middle of our project and hit the ground running from day one. He quickly became our subject matter expert on the system and through listening and asking questions he applied the best solution to meet our business needs. He has been a trusted consultant for us. There were many challenges that we faced throughout this project and Mike has responded with professionalism and patience in problem solving and implementing resolution. I am truly impressed with Mike’s commitment to the success of our project, and I can honestly say our system would not be implemented today without the efforts and expertise that Mike has provided.”
CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.