We are pleased to announce our 2020 Q1 winner of the PURE Service Award, Jim Bierbower.
Jim Bierbower is a tremendously talented Learning and Development professional with over 25 years of consulting experience. His creativity, thought leadership, and collaboration skills are outstanding. Jim has most recently been consulting with one of CARA’s premier insurance customers to conduct a needs analysis for creating a new Learning & Development function.
Jim’s CARA Service Delivery Manager, Deanna Claerhout, shared the following comments:
“Jim exhibited all of our PURE values, he produced a high-quality findings and recommendations report that was detailed and thorough and Jim left no stone unturned. We could always count on Jim to respond to the client’s needs in a collaborative way. He even went above and beyond to get additional buy-in and support for his final recommendations from key stakeholders, ensuring CARA’s ability to move to the second phase work effort. I appreciate Jim’s accountability in seeing the work through to a successful outcome.”
THANK YOU, Jim, for consistently demonstrating CARA’s PURE values, delivering the highest quality of service, and exceeding our clients’ expectations.
CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.