We are pleased to announce the Q1 2023 winner of the PURE Service Award: Dan Epstein.
Dan is a Senior Instructional Design Consultant whose expertise in instructional design and development, videography and video direction contributed greatly to the success of our global food and beverage client’s drive-thru optimization projects.
Dan’s work with our client and the team was instrumental in the project’s success. He was able to translate our client’s needs and requirements into actionable tasks. He found a more effective and less costly alternative for filming drone footage, and even traveled across multiple states to be on location to ensure the success of the video shoot. His collaboration with the team of consultants was pivotal in moving the work forward and the resulting overall success of the project.
Dan was very adaptable to changes throughout the project and used many of his skills to ensure the video met the needed professional standards.
The client had this to say about Dan and the team’s contributions: “Thanks to all of you for the support and guidance along the way with all four videos. It was a really good team, and I am so pleased with all that you have done. THANK YOU!!! It has been an honor working with such a talented group of folks.”
CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.
