We are pleased to announce our latest winner of the PURE Service Award: Stacy Porcelli.
Stacy is an Organizational Change Management Consultant whose expertise in change strategy and communication proved to be the perfect solution for our global pharmaceutical client.
Stacy’s work with our client’s IT organization included aligning leaders on benefits and guiding principles to establish ownership and accountability, as well as empowering program sponsors to act as change agents that role model behavior and communicate changes to their team members.
The client had this to say about Stacy’s contributions to the project’s success:
“Stacy provides originality, creativity, proactiveness and user experience risk insight. I would definitely work with her again on another program or project. She consistently reaches out to engage myself and team to gain a holistic point of view to better understand how she can lean in. Stacy helps create a space for us to identify shared roadblocks and a forum for us to quickly strategize ways to overcome them. On several occasions, she has created a forum for us to share what we are experiencing and without being asked in 24 hours has turned around a tool/template for both workstreams to leverage.”
CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.
