Category

Announcements

Announcing our 2020 Q3 PURE Award Winners!

By | Announcements, PURE Award Winners | No Comments

We are pleased to announce our latest winners of the PURE Service Award: Sue Sobek, Corri Campbell, Lisa Lanier, and Terry Kozlowski.

Sue Sobek

Sue is an instructional designer who, over the past 18 months, has consulted with a longtime CARA client focusing on training analysis, design, development, and implementation. Her work involved engaging and partnering with subject matter experts and client managers, some of whom did not have a training background. Sue’s tireless commitment to understanding the client’s needs and exceeding expectations is core to what she brings to every engagement. In fact, Sue’s client manager had this to say about Sue: “ … you are the solid rock star that has made this (HUGE) project successful. … this work will pay off in large dividends. … I cannot express my gratitude enough. Without you, this project really could have failed. … You are an outstanding asset to this and any project [here].”

Corri Campbell

As an eLearning Developer and Instructional Design consultant, Corri has been focusing recently on a blended learning call center curriculum at a CARA Fortune 500 client. Corri not only led the technology and tools portion of the engagement, she took on additional work and served as a mentor to junior members of the project team, as well. A consummate professional, she demonstrated grace when confronted with challenges and accountability for her work that “exceeded expectations”. The client was very impressed stating “… [Corri] brought phenomenal value to the engagement, was easy to work with, helped us problem solve and always came with a positive attitude.”

Lisa Lanier

Lisa, a Sr. Change Management consultant, has spent the last two years leading two critical initiatives in both the Finance and Product Development areas of one of CARA’s clients, a global manufacturing company. Her ‘can do’ attitude and servant leadership approach to her work has been contagious across both global transformational initiatives. As a consultant, Lisa continues to model change management behaviors that are critical to long-term sustainability for her executive sponsors and extended client teams.

The client had this to say about Lisa: “Lisa is a true pioneer. She was one of the first ones on the ground teaching [us] what true OCM looks like and the value realization that can be achieved when you do it right. She is a confidant to many, and a thought leader respected by our senior leaders. She is the first to ensure we are always thinking about people first. Congratulations!”

Terry Kozlowski

Terry, a Sr. Change Management consultant, has spent this year leading a change team at one of CARA’s clients, a global company that manufactures parts for some of the most prominent technologies of today. As a confident and knowledgeable leader, Terry is leading a team of CARA consultants to deliver technology and supporting business processes for a newly acquired organization. Terry’s collaborative and responsive role as a consultant, has enabled her to build strong relationships with the client that are based on trust and respect. Terry is known for consistently delivering high quality work producing “excellent” results.

Terry’s client had this to say: “I cannot express my appreciation enough for Terry’s commitment and resolve to the success of the project and company. She has consistently elevated OCM from a “check the box” activity to true change leadership through many long hours and overcoming many difficult situations.”

THANK YOU, Sue, Corri, Lisa, and Terry for consistently demonstrating CARA’s PURE values, delivering the highest quality of service, and exceeding our clients’ expectations.

CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.

Announcing our 2020 Q2 PURE Award Winners!

By | Announcements, PURE Award Winners | No Comments

We are pleased to announce our 2020 Q2 winners of the PURE Service Award, Jane Brent, Nelle Hanley, Jashonte Tate, and Traci Bance.

Jane Brent is a Learning and Development, and Change Management Professional with over 20 years of business experience. Jane is an expert in the design, development, and delivery of adult learning initiatives, succession planning models, and leadership competency models.

Jane’s project manager, shared the following comments:

“Jane added value in our team meetings by acting as a consultant to other areas of the business. In her project, Jane incorporated general principles of adult learning that lined up well with the company. Everyone liked working with Jane; she has added true value with other team members.”

Nelle Hanley, Jashonte Tate, and Traci Bance are being recognized for a project they worked on together. During the pandemic, this group of CARA consultants were tasked with taking a highly visible and important executive instructor-led training workshop and transforming it into virtual instructor-led training in less than a month. As a cohesive team, Nelle, Jashonte, and Traci worked together to deliver on the client’s request. They supported each other and leveraged their strengths to create and support a program involving thousands of participants and stakeholders. The results were undeniable and received strong praise from the client’s organization.

Nelle, Jashonte, and Traci’s project manager shared the following comments:

“Very innovative experience and tremendous generosity from so many involved. This is what makes us great! Keep up the great work. It was an excellent session and I really appreciated the preparedness of the faculty for the classes I attended.”

THANK YOU, Jane, Nelle, Jashonte, and Traci for consistently demonstrating CARA’s PURE values, delivering the highest quality of service, and exceeding our clients’ expectations.

CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.

We’re thrilled to welcome Christine Johnson, Director, Client Solutions, to CARA!

By | Announcements | No Comments

The CARA Group is pleased to announce the hiring of Christine (Chris) Johnson to the position of Director, Client Solutions, effective June, 2020. Chris reports to CARA’s VP, Sales and Solutions, Mike Mazur. In this role, Chris will focus on creating customized learning, change management, and communications solutions for F500 clients.

“I’m thrilled to have Chris as part of the CARA team,” said Mike. “Her ability to understand the client’s true business drivers, her reputation as a problem solver, and her solutions orientation fit in perfectly within the CARA culture of ensuring customer success.”

Chris has over 30 years’ experience in B2B enterprise solutions and is currently serving as President Emeritus for the Society of Talent Acquisition & Recruitment Professionals (STAR) of Chicago. Chris also served as an Advisory Council Member to the Board of Directors of ATAP, the Association of Talent Acquisition Professionals.

Chris comes to CARA from ManpowerGroup Solutions, where she was Director, Strategic Client Solutions for Recruitment Process Outsourcing and Talent Acquisition Consulting. In this role, she regularly met with senior-level executives at Fortune 500 companies to design flexible, scalable outsourced recruiting solutions (RPO) which positively impacted cost, improved cycle time efficiency, and attracted best-fit talent. ManpowerGroup Solutions was ranked as the industry leader in global RPO by Everest Group BPO industry analysts for the past nine consecutive years.

Prior to joining ManpowerGroup, Chris was the Consumer Markets Industry Lead at Futurestep, a Korn Ferry Company, and a member of Korn Ferry International’s Global Consumer Markets Practice Team. As a business development executive, she focused on consulting with senior talent acquisition and HR executives on recruitment process outsourcing (RPO), project, and talent consulting solutions, providing integrated talent acquisition solution design across the candidate life cycle.

The CARA Group Named to 2020 Training Industry Top 20 Training Outsourcing Companies Watch List

By | Announcements | No Comments

We are honored to be named to the 2020 Training Industry Top 20 Training Outsourcing Companies Watch List.

Selection to the 2020 Training Industry Top 20 Training Outsourcing Companies List was based on the following criteria:

  • Industry visibility, innovation, and impact.
  • The capability of delivering multiple types of training services.
  • Company size and growth potential.
  • Strength of clients and geographic reach.

“This year’s Training Outsourcing Watch List features unique companies with strong capabilities in providing a variety of services to businesses,” said Danielle Draewell, a market research analyst at Training Industry, Inc. “These organizations work extensively with their customers to understand and solve company goals through the latest technologies and engaging delivery methods.”

Training Industry, Inc. spotlights the latest news, articles, case studies, and best practices within the training industry and publishes annual Top 20 and Watch List reports covering many sectors of interest to the corporate training function.

The CARA Group, a consulting firm focused on change management, learning, and communications solutions, enables the workforce of the future. Our unparalleled commitment to the success of our clients and consultants makes CARA solutions unique.

Connect with us.

Sabrina Vogel promoted to Sales Operations Manager!

By | Announcements | No Comments

CARA is thrilled to announce the promotion of Sabrina Vogel to Sales Operations Manager! Sabrina will be responsible for leading the Sales Operations team and working closely with CARA Leadership, Sales, Accounting, Marketing and Talent teams to ensure strategic alignment across all functions and systems.

For the past 7 years, Sabrina has been an integral part of CARA, providing sales operations and systems support. Her experience with system automation and streamlining internal processes for CARA’s sales team will allow us to strategically grow our solutions and provide the best service to our clients.

“I’m excited to have Sabrina leading this team. She has truly demonstrated our organizational values of change, learning, and growth. We can’t wait to see what she does next as she continues to support our internal digital transformation.” said Mike Mazur, CARA’s VP of Sales & Solutions.

We are fortunate to have Sabrina lead this team, and we can’t wait to see what’s around the corner!

We are thrilled to welcome Jessica Dulle, Account Executive, to CARA!

By | Announcements | No Comments

The CARA Group is pleased to announce the hiring of Jessica Dulle to the position of Account Executive. Jessica reports to CARA’s Vice President of Sales and Solutions, Mike Mazur.

“I’m thrilled to have Jessica as part of our team! Her ability to build relationships with her clients to truly understand their business needs and strategic initiatives sets her apart from others in the industry. She has a great reputation for building trust and a commitment to developing solutions and is highly collaborative as she does so!” said Vice President of Sales and Solutions, Mike Mazur.

Jessica Dulle is a business advisor and strategic thinker with expertise in crafting project solutions to solve talent/skill gaps. As an Account Executive at The CARA Group Inc., she is committed to working with our clients to understand their business challenges and to partnering with them to build the perfect human performance solution that helps them to accomplish their goals.

Prior to joining CARA, Jessica spent over 20 years at Accenture and Experis working extensively with organizations across industries from the Fortune 500 to startups. Her Accenture experience spans the program lifecycle, including time spent supporting clients in various roles on Enterprise wide SAP Implementations, leading HR and Subcontractor Management for a large scale government program, and running Transition and Transformation for US Contractor Procurement within Accenture’s internal procurement organization. While at Experis (formerly COMSYS), she worked primarily in the IT vertical to build project and talent solutions in areas including Development Solutions, Infrastructure Services, Business Intelligence and Analytics, and Content Management.

She holds BA in Economics from Vanderbilt University and is a past recipient of several performance based awards including ‘COMSYS’ Rookie of the Year’ 2007 and ‘Experis 20’ 2016. Outside of work she enjoys spending time with her husband and three children.

We’re thrilled to welcome Deanna Claerhout, Senior Learning Strategist and Engagement Manager, to CARA!

By | Announcements | No Comments

The CARA Group is pleased to announce the hiring of Deanna Claerhout to the position of Senior Learning Strategist and Engagement Manager effective June, 2019. Deanna reports to CARA’s Vice President of Talent Management, Allyson Carter. In this role, she is responsible for designing and scoping learning solutions, staffing projects, and managing engagements to a successful end.

“We are continuing to build a strong team at The CARA Group. Deanna brings a breadth of experience and an innovative approach to designing learning solutions to enable business success. She is also known for being a coach and mentor to others in the learning and development field elevating individual’s contribution and impact. I’m excited to be able to ideate with someone as talented as Deanna as we help solve tough performance challenges for our clients.” said Vice President of Talent Management, Allyson Carter.

Deanna is passionate about the learning & development field and designing custom learning solutions that have business impact.

She has over 15 years’ experience in the field, and comes to CARA with a broad learning background. She has experience in learning architecture, design, development, needs analysis, project and program management, consulting, and coaching. She has created enterprise-wide learning programs as well as programs designed for individual business units and specific roles. Throughout her career, she has ideated and developed several custom learning interventions, including onboarding programs, sales enablement programs, certification programs, micro-learning curriculums, simulations, and more, all of which were aimed at improving business outcomes and performance.

Most recently, she held learning roles in the startup tech world, working with companies in Chicago; Silicon Valley; and Vancouver, Canada.

Deanna has an MA in Training & Development from Roosevelt University and has achieved the respected Certified Professional in Learning & Performance (CPLP) certification from ATD.

Deanna serves her community by participating on the Association for Talent Development – Chicagoland Chapter (ATDChi) Board as Manager of Events.

We’re thrilled to welcome Allyson Carter, VP of Talent Management, to CARA!

By | Announcements | One Comment

The CARA Group is pleased to announce the hiring of Allyson Carter to the position of Vice President of Talent Management, effective April, 2019. Allyson reports to CARA’s President and CEO, Michelle Reid-Powell. In this role, she is responsible for ensuring CARA consultants and employees achieve their full potential and deliver innovative human-centered solutions to their Fortune 500 clients.

“CARA is committed to building the workforce of the future, and that starts with the CARA team. I am beyond thrilled that Allyson is leading our Talent Management efforts. She possesses a rare combination of leadership capability, functional expertise, future focus, creativity, and most of all heart. She is exactly the woman we need to take our firm to the next level.” said CARA’s President and CEO, Michelle Reid-Powell.

Allyson is passionate about powering performance and careers through innovative talent solutions. Her career has enabled her to lead and create learning, development, talent management and education strategies for companies large and small, for profit and not for profit.

Prior to joining CARA as a member of the Senior Leadership team, she was the Vice President of Learning & Development for Cooper’s Hawk Winery & Restaurants where she was responsible for development of the leadership pipeline through a period of rapid growth. As a learning leader at McDonald’s Corporation for 15 years she set the vision and enabled the creation of learning and performance solutions for millions of crew and managers leading the US Training, Learning and Development team to earn the distinction as a CLO LearningElite and a Training Magazine Top 125 (#2) organization. She developed global leadership programs for Lions Clubs International and onboarding, management development and guest service programs for hospitality companies in Florida and Illinois.

She is a past recipient of the prestigious McDonald’s President’s Award. Allyson holds a M.A. degree in Human Resource Development and Administration from Barry University, and a B.S. degree in Hotel Administration from the University of New Hampshire.

Allyson serves as a mentor for Women Unlimited and a judge for the CLO LearningElite.

When not learning and developing others she enjoys spending time with her husband, Jim, and daughters, Juliana and Rachel.

Nicole Chiscon promoted to Engagement Director

By | Announcements | No Comments

CARA is thrilled to announce the promotion of Nicole Chiscon to Engagement Director! Nicole joined the company six years ago as a Service Delivery Manager, where she has been instrumental in supporting our consultants on a variety of client engagements.

She has also played a key role in our consultant community efforts by establishing our Consultant Advisory Board, and by leading and promoting our consultant education efforts through our webinar series, our week-long “Change Learn and Grow” event, and the Dan King Scholarship.

Nicole has made a tremendous impact on our organization, and we just can’t wait to see what she’ll do next!

CARA Springs Forward

By | Announcements | No Comments

Welcome, spring! It always strikes me as a miracle of alignment that each March, in honor of “daylight saving,” almost everyone in the United States fast-forwards themselves exactly one hour into the future. We all arrive at the same place at new time. Wouldn’t it be great if we could synchronize every move toward the future with such precision?

Spring time travel aside, the future does seem to be coming toward us at an accelerated pace, especially in the workplace. As artificial intelligence, robotics, and digitalization become pervasive, organizations are redesigning jobs, reorganizing work, and implementing new technology. At CARA, we are fortunate to count many of the Fortune 500 among our clients. Leaders in these organizations use words like “uncertain,” “disruptive,” and “volatile” to describe the challenges they face as they strive to support the needs of the existing organization while simultaneously building a path to the future.

How can we thoughtfully and proactively build a future that embraces technology but also celebrates humanity? We do so by taking deliberate and coordinated action. At CARA, we work with our clients to develop creative, collaborative change management, learning, and communications solutions that enable employees to adapt to relentless change and embrace the future of work. For example, recent projects include developing a skill building program for those whose jobs are shifting due to AI, creating training for uniquely human skills such as leadership and critical thinking, implementing and ensuring adoption of enterprise-wide technology, and enabling a national sales team to become consultative, value-based relationship builders. Our goal is to help “team human” get a little bit closer to being miraculously transported to the places they need to go.

When CARA was founded almost twenty years ago, the talent of our team, our values, and our unprecedented commitment to the success of our clients and consultants made us unique. They still do. But we’ve also adapted and evolved into a full-scale solutions-focused professional services firm, and it’s about time we told our story. Our new brand messaging, “committed to your future” captures what sets CARA apart – our deep-seated commitment to going the extra mile for our clients. It also highlights our ability to navigate complex organizational challenges and provide future-centric approaches and solutions to help “team human” succeed.

Today, we are launching a new website to share what so many clients already know about us. I hope you like what you see, that you’ll want to learn more, and you’ll give us a call. I can’t think of a better way to spring forward.