We are pleased to announce our latest winners of the PURE Service Award: Sue Sobek, Corri Campbell, Lisa Lanier, and Terry Kozlowski.
Sue is an instructional designer who, over the past 18 months, has consulted with a longtime CARA client focusing on training analysis, design, development, and implementation. Her work involved engaging and partnering with subject matter experts and client managers, some of whom did not have a training background. Sue’s tireless commitment to understanding the client’s needs and exceeding expectations is core to what she brings to every engagement. In fact, Sue’s client manager had this to say about Sue: “ … you are the solid rock star that has made this (HUGE) project successful. … this work will pay off in large dividends. … I cannot express my gratitude enough. Without you, this project really could have failed. … You are an outstanding asset to this and any project [here].”
As an eLearning Developer and Instructional Design consultant, Corri has been focusing recently on a blended learning call center curriculum at a CARA Fortune 500 client. Corri not only led the technology and tools portion of the engagement, she took on additional work and served as a mentor to junior members of the project team, as well. A consummate professional, she demonstrated grace when confronted with challenges and accountability for her work that “exceeded expectations”. The client was very impressed stating “… [Corri] brought phenomenal value to the engagement, was easy to work with, helped us problem solve and always came with a positive attitude.”
Lisa, a Sr. Change Management consultant, has spent the last two years leading two critical initiatives in both the Finance and Product Development areas of one of CARA’s clients, a global manufacturing company. Her ‘can do’ attitude and servant leadership approach to her work has been contagious across both global transformational initiatives. As a consultant, Lisa continues to model change management behaviors that are critical to long-term sustainability for her executive sponsors and extended client teams.
The client had this to say about Lisa: “Lisa is a true pioneer. She was one of the first ones on the ground teaching [us] what true OCM looks like and the value realization that can be achieved when you do it right. She is a confidant to many, and a thought leader respected by our senior leaders. She is the first to ensure we are always thinking about people first. Congratulations!”
Terry, a Sr. Change Management consultant, has spent this year leading a change team at one of CARA’s clients, a global company that manufactures parts for some of the most prominent technologies of today. As a confident and knowledgeable leader, Terry is leading a team of CARA consultants to deliver technology and supporting business processes for a newly acquired organization. Terry’s collaborative and responsive role as a consultant, has enabled her to build strong relationships with the client that are based on trust and respect. Terry is known for consistently delivering high quality work producing “excellent” results.
Terry’s client had this to say: “I cannot express my appreciation enough for Terry’s commitment and resolve to the success of the project and company. She has consistently elevated OCM from a “check the box” activity to true change leadership through many long hours and overcoming many difficult situations.”
THANK YOU, Sue, Corri, Lisa, and Terry for consistently demonstrating CARA’s PURE values, delivering the highest quality of service, and exceeding our clients’ expectations.
CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.