PURE Award Winners

We are pleased to announce the Q1 2023 winner of the PURE Service Award: Dan Epstein.

Dan is a Senior Instructional Design Consultant whose expertise in instructional design and development, videography and video direction contributed greatly to the success of our global food and beverage client’s drive-thru optimization projects.

Dan’s work with our client and the team was instrumental in the project’s success. He was able to translate our client’s needs and requirements into actionable tasks. He found a more effective and less costly alternative for filming drone footage, and even traveled across multiple states to be on location to ensure the success of the video shoot. His collaboration with the team of consultants was pivotal in moving the work forward and the resulting overall success of the project.

Dan was very adaptable to changes throughout the project and used many of his skills to ensure the video met the needed professional standards.

The client had this to say about Dan and the team’s contributions: “Thanks to all of you for the support and guidance along the way with all four videos. It was a really good team, and I am so pleased with all that you have done. THANK YOU!!! It has been an honor working with such a talented group of folks.”

 

CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.

 

We are pleased to announce our latest winner of the PURE Service Award: Stacy Porcelli.

Stacy is an Organizational Change Management Consultant whose expertise in change strategy and communication proved to be the perfect solution for our global pharmaceutical client.

Stacy’s work with our client’s IT organization included aligning leaders on benefits and guiding principles to establish ownership and accountability, as well as empowering program sponsors to act as change agents that role model behavior and communicate changes to their team members.

The client had this to say about Stacy’s contributions to the project’s success:

“Stacy provides originality, creativity, proactiveness and user experience risk insight. I would definitely work with her again on another program or project. She consistently reaches out to engage myself and team to gain a holistic point of view to better understand how she can lean in. Stacy helps create a space for us to identify shared roadblocks and a forum for us to quickly strategize ways to overcome them. On several occasions, she has created a forum for us to share what we are experiencing and without being asked in 24 hours has turned around a tool/template for both workstreams to leverage.”

CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.

We are pleased to announce our latest winners of the PURE Service Award: Nicholas Hutchings, Denise Jeffries, Janet Kearney, Ramona Soto Stevenson, and Sherrill Voegel.

Nicholas Hutchings

Nicholas Hutchings is an ERP Instructional Designer and his proven expertise in instructional design, system implementation and ERP experience has been a huge asset to our client’s project needs.

The client had this to say about Nicholas: He is a strong communicator able to deliver effective messaging at all levels within the organization from SME to VP. Not only does he demonstrate an extreme sense of urgency and is proactive, but the standard also that he imposes on himself goes well beyond expectations. Consultatively, he can determine areas of most importance and pursues them with tenacity. This project is constantly evolving, and Nicholas has taken on a team leadership role, leads by example, is proactive, brings order to chaos in a systemic and logical manner, and has great EQ. His business savvy and ERP experience are amazing, he consistently demonstrates creativity in overcoming roadblocks, and has poured himself in becoming part of the solution. Nicholas has gained the respect and trust of all our team. and is my right hand.

Denise Jeffries, Janet Kearney, Ramona Soto Stevenson and Sherrill Voegel

Denise, Janet, Mona, and Sherrill are instructional designers and have proven time and time again their expertise, collaborative style and creative solutions have been nothing short of beneficial to our client’s needs.

The client had this to say about Denise, Janet, Ramona (Mona) and Sherrill: Over the past several years the criticality of strong Instructional Designers supporting my Change Management team has been vital. We have had two transformational projects impacting thousands of global employees. How lucky we have been to have four amazing CARA Instructional Designers part of the team. Mona, Denise, Sherill, and Janet are integral members helping to create and update thousands of SAP training materials while also going above and beyond by providing areas for improvements and leveraging new tools to deliver adult learning. There is no task we cannot give one of these four that they won’t tackle with excellence. It is also unique to have so many similarly skilled consultants on the same project/team. Mona, Denise, Sherill, and Janet strong camaraderie and support for one another bleeds over into the work they deliver for my team. Individually and collectively, they exemplify CARA’s PURE values and we are honored to have them part of our team.

CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.

 

We are pleased to announce our latest winner of the PURE Service Award: Mike Schroer.

Mike, an Organizational Change Management Strategist, has been working with his current client since November 2020 and was brought in to work with the change management team during the company’s largest acquisition to date.

The client had this to say about Mike: “Mike is a vital resource on my Change Management team. His incredible work ethic, diligent note taking, and depth of change management skill have been a key asset to the team for several global projects. Mike is the definition of a team player and keeps me and the other Change Management team members on track. We have been fortunate to have Mike on our team for the past several years and he is the “PM to the CM Team”. He is responsible for helping to execute our end-to-end Change Management strategies across two global projects: Journey to [S4]Hana and now Operating Model Integration. These strategic projects require the highest level of Change Management diligence, impacting thousands of employees, and many core processes and systems. It’s good that Mike grew up with sisters because, being one of the few male team members, he always brings a new perspective and a bit of humor. Not only is Mike helping to execute the Change Management strategies, he also stepped up when one of my team members left the organization. Mike did double duty by also leading Change Management for Manufacturing and Quality Assurance global process areas. Mike is so deserving of the CARA PURE award and exemplifies each of the values. His work is invaluable to our team.”

CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.

We are pleased to announce our latest winner of the PURE Service Award: Cathy Hosek.

Cathy, an Instructional Design consultant, was initially brought in to assist our Office of the CIO client in developing a return to office plan. Due to COVID-19, however, that project was delayed and Cathy was charged with overseeing a software training project and supporting change management communications for a single sign-on framework initiative between and among the client and partner organizations. Cathy’s responsibilities ranged from content outline to finalization to rollout of training.

The client had this to day about Cathy: “Cathy is a calm, reassuring and knowledgeable facilitator. Even better, she has become the system expert, helping our end users work with the vendor and our internal tech lead to answer questions and to make sure changes make it into the training right away. Thank you Cathy! We really appreciate your hard work.”

CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.

We are pleased to announce our latest winners of the PURE Service Award: Laura Antos, Teresa Pappas, Jackie Sullivan, and Mike Zimmerman.

Laura Antos and Teresa Pappas

Laura, an Instructional Design Consultant and Teresa, a Senior Instructional Design Consultant, were recognized by our client for their work both individually and as a team. Their meticulous preparation for client meetings, combined with their ability to leverage previous leadership development experience and tailor it to the current audience was greatly appreciated by the client. Teri and Laura were also able to gather and assimilate all feedback so that everyone’s perspective was included in this best-in-class leadership program. Teresa designed the program and Laura implemented the design by developing the over 40 deliverables. Each consultant went above and beyond the basic objectives of the project plan. One example of taking the work to the next level included the design and development of a digital LinkedIn badge that the program graduates can add to their LinkedIn profiles.

The client had this to say about Teresa (Teri) and Laura: “Working with Teri and Laura could not have been a more positive experience. Teri brought so much care and attention – it was obvious the pride she takes in the creative process and resulting outcome. Both Laura and Teri took the time to understand our goals and our vision, and took an obvious investment in the work. Teri’s work incorporated a thoughtful innovative approach to the design – and exceeded our expectations. Teri also brought a lot of thought partnership when it came to problem solving. Critiques led to improvements that hit exactly the mark on many occasions. Laura also exhibited the same level of attention and investment in the project. She brought the work to life – she has a talent for design and captured the look and feel that we hoped to achieve. And she went above and beyond when we asked for additional creative deliverables. Both Teri and Laura were reliable and a pleasure to work with. It made collaboration easy!”

Jackie Sullivan

Jackie, a Senior Organizational Change Management and Communications Consultant, was asked to step into an internal role during a leave of absence and was able to quickly make an impact. She worked across multiple campaigns and supported several groups in HR with a large volume of communications. She put in the hours and got the job done while remaining calm and composed, often dealing with conflicting priorities. Finally, she provided a thorough transition plan for the returning employee. The client stated at the end of the project: “… We will miss you. … You were able to work independently and manage expectations correctly…with no glitches.”

Mike Zimmerman

As an LMS Admin, Mike assisted our client with their move from a legacy LMS to a new, SumTotal LMS. His exemplary commitment to the complex implementation required him to collaborate with various business units to determine the best way to meet the needs of the overall business. Our client, recognizing Mike was a true thought partner, respected his contributions and realized without his participation and guidance, the implementation would not have been successful.

The client had this to say about Mike: “Mike was brought on-board in the middle of our project and hit the ground running from day one. He quickly became our subject matter expert on the system and through listening and asking questions he applied the best solution to meet our business needs. He has been a trusted consultant for us. There were many challenges that we faced throughout this project and Mike has responded with professionalism and patience in problem solving and implementing resolution. I am truly impressed with Mike’s commitment to the success of our project, and I can honestly say our system would not be implemented today without the efforts and expertise that Mike has provided.”

 

CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.

We are pleased to announce our latest winners of the PURE Service Award: Jessica Bullock and Kim Kolar.

Jessica Bullock

Jessica is a Change Management consultant who, upon joining the CARA team, immediately engaged in two global transformation initiatives with one client. While working with teams on the other side of the world, Jessica has been flexible in continuously providing thought leadership, has demonstrated tireless effort, and communicated consistently regarding strategy development. Jessica’s team members see her as an invaluable player and her PMP certification complements her change management skills.

One of Jessica’s clients said, “Jessica has done an amazing job coming into a program that had failed previously and helped identify key success factors ensuring a successful relaunch.”

Kim Kolar

Kim is a dedicated Change Management consultant, exemplifying PURE Values in everything she does on behalf of CARA. Kim puts clients first, often going above and beyond to ensure valuable project delivery. She is open, honest, and works in collaboration with CARA and with her client, making her a true team player.

In addition to being a PURE Award winner, Kim will be receiving a Volunteer of the Year award from the Association of Change Management Professionals (ACMP) Carolinas Chapter for her dedication and accountability to the success on the Events committee.

Thank you, Jessica and Kim, for consistently demonstrating CARA’s PURE values, delivering the highest quality of service and exceeding our clients’ expectations.

CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.

We are pleased to announce our latest winners of the PURE Service Award: Tonya Evans and Garry Nordenstam.

Tonya Evans

Tonya is a Change Management consultant, currently engaged with one of CARA’s largest clients. Her work involves supporting change for multiple projects of various sizes, to support the overall IT organization. Tonya is professional, reliable, and often recognized for her commitment to her clients, in fact, she was acknowledged in a client newsletter because… “She [Tonya] is always willing to add more to her plate to help [the client] experience great change management and training.” She is quick to jump in where needed and, according to her CARA client manager, she is trusted to take on multiple projects at once, providing each client with the same level of attention and determination.

Garry Nordenstam

Garry is a Learning Strategist with strong eLearning and instructional design capabilities, who, over the last eighteen months with CARA, has made a lasting impact on multiple long-standing CARA clients. From stepping in to assist clients outside of his normal day-to-day commitment, to keeping current with new tools and trends, Garry has remained a true team player and proven time and time again that he is committed to long-term relationship-building and lasting initiatives. Garry stands out primarily for being a “go-to” consultant for challenging projects and being highly respected by all his clients. A CARA client said “working with [Garry] was a remarkable learning experience…he is the most talented intellectual [we’ve] talked to, in terms of training.”

Thank you, Tonya and Garry for consistently demonstrating CARA’s PURE values, delivering the highest quality of service, and exceeding our clients’ expectations.

 

CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.

We are pleased to announce our latest winners of the PURE Service Award: Sue Sobek, Corri Campbell, Lisa Lanier, and Terry Kozlowski.

Sue Sobek

Sue is an instructional designer who, over the past 18 months, has consulted with a longtime CARA client focusing on training analysis, design, development, and implementation. Her work involved engaging and partnering with subject matter experts and client managers, some of whom did not have a training background. Sue’s tireless commitment to understanding the client’s needs and exceeding expectations is core to what she brings to every engagement. In fact, Sue’s client manager had this to say about Sue: “ … you are the solid rock star that has made this (HUGE) project successful. … this work will pay off in large dividends. … I cannot express my gratitude enough. Without you, this project really could have failed. … You are an outstanding asset to this and any project [here].”

Corri Campbell

As an eLearning Developer and Instructional Design consultant, Corri has been focusing recently on a blended learning call center curriculum at a CARA Fortune 500 client. Corri not only led the technology and tools portion of the engagement, she took on additional work and served as a mentor to junior members of the project team, as well. A consummate professional, she demonstrated grace when confronted with challenges and accountability for her work that “exceeded expectations”. The client was very impressed stating “… [Corri] brought phenomenal value to the engagement, was easy to work with, helped us problem solve and always came with a positive attitude.”

Lisa Lanier

Lisa, a Sr. Change Management consultant, has spent the last two years leading two critical initiatives in both the Finance and Product Development areas of one of CARA’s clients, a global manufacturing company. Her ‘can do’ attitude and servant leadership approach to her work has been contagious across both global transformational initiatives. As a consultant, Lisa continues to model change management behaviors that are critical to long-term sustainability for her executive sponsors and extended client teams.

The client had this to say about Lisa: “Lisa is a true pioneer. She was one of the first ones on the ground teaching [us] what true OCM looks like and the value realization that can be achieved when you do it right. She is a confidant to many, and a thought leader respected by our senior leaders. She is the first to ensure we are always thinking about people first. Congratulations!”

Terry Kozlowski

Terry, a Sr. Change Management consultant, has spent this year leading a change team at one of CARA’s clients, a global company that manufactures parts for some of the most prominent technologies of today. As a confident and knowledgeable leader, Terry is leading a team of CARA consultants to deliver technology and supporting business processes for a newly acquired organization. Terry’s collaborative and responsive role as a consultant, has enabled her to build strong relationships with the client that are based on trust and respect. Terry is known for consistently delivering high quality work producing “excellent” results.

Terry’s client had this to say: “I cannot express my appreciation enough for Terry’s commitment and resolve to the success of the project and company. She has consistently elevated OCM from a “check the box” activity to true change leadership through many long hours and overcoming many difficult situations.”

THANK YOU, Sue, Corri, Lisa, and Terry for consistently demonstrating CARA’s PURE values, delivering the highest quality of service, and exceeding our clients’ expectations.

CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.