Unlocking Efficiency with Intelligent Automation
A global Food & Beverage manufacturer sought to build awareness of new artificial intelligence capabilities and the benefits of automation in their daily work.
Challenge
As RPA and AI were introduced, our client faced three main challenges:
- Employees were uncertain about how bots fit into their roles
- Leaders needed a way to promote automation opportunities within teams
- Reduction of resistance by making automation accessible and easy to grasp
Result
- CARA’s solution was effective in engaging and educating the organization regarding RPA and levering it to help them become more efficient in their everyday jobs.
- Overall, the client was satisfied with the engaging course developed by CARA.
Solution
To meet these goals, CARA designed a game-based eLearning course that was both modern and budget-conscious.
Our creative approach:
- A custom interactive Storyline eLearning module
- Narrative-driven content using fictional characters
- Cartoon-style robots to explain automation in a lighthearted way
- A fun, gamified experience that drove engagement from start to finish
- Alignment of course content with the client’s internal automation strategy and branding
A global Food & Beverage manufacturer sought to build awareness of new artificial intelligence capabilities and the benefits of automation in their daily work.
Challenge
As RPA and AI were introduced, our client faced three main challenges:
- Employees were uncertain about how bots fit into their roles
- Leaders needed a way to promote automation opportunities within teams
- Reduction of resistance by making automation accessible and easy to grasp
Result
To meet these goals, CARA designed a game-based eLearning course that was both modern and budget-conscious.
Our creative approach:
- A custom interactive Storyline eLearning module
- Narrative-driven content using fictional characters
- Cartoon-style robots to explain automation in a lighthearted way
- A fun, gamified experience that drove engagement from start to finish
- Alignment of course content with the client’s internal automation strategy and branding
Solution
- CARA’s solution was effective in engaging and educating the organization regarding RPA and levering it to help them become more efficient in their everyday jobs.
- Overall, the client was satisfied with the engaging course developed by CARA.
The Story
Enabling Our Client to Drive Efficiency Through Intelligent Automation
A global Food & Beverage manufacturer established a digital automation team to evaluate and identify manual business processes that could be improved using Robotic Process Automation (RPA) and AI-driven workflows. This initiative focused on improving workflows, reducing repetitive tasks, and enabling employees to focus on higher-value work.
Creating a Training Program for Awareness and Adoption
To support this initiative, the company sought a training program that would raise awareness, shift mindsets, and provide process owners, managers, and employees with confidence to use automated tools effectively.
The training program focused on three core objectives:
- Building awareness of RPA and AI capabilities (Knowledge)
- Encourage openness towards adopting new technologies (Attitude)
- Equip employees to recognize and act on automation opportunities (Application)
Preparing Employees to Lead Automation Efforts
More specifically, the training program aimed to:
- Educate associates, leaders, and stakeholders on the value of RPA
- Help employees identify which processes are suitable for automation
- Promote the automation program as a resource for business
- Enable process owners and managers to submit automation ideas
- Share success stories and best practices across the organization
Partnering to Create an Effective Learning Experience
To meet these goals, CARA partnered with the digital automation team to design an interactive and engaging eLearning course that simplified automation concepts through storytelling, gamification, and visual design.
Training That Inspires Action
Key elements of the solution included:
- A custom Storyline eLearning module
- Relatable fictional characters to explain automation concepts
- Cartoon-style bots to simplify complex ideas
- A gamified storyline that motivated learners from start to finish
Increasing Organizational Awareness and Shifting Mindsets
The final solution successfully met the client’s objectives.
- The course was launched organization-wide via the company’s intranet, ensuring broad access and visibility
- The eLearning course received positive feedback for its design, ease of use, and engaging content.
- Provided the organization with a clearer understanding of how RPA could improve day-to-day tasks.
