News

We are pleased to announce the Q1 2023 winner of the PURE Service Award: Dan Epstein.

Dan is a Senior Instructional Design Consultant whose expertise in instructional design and development, videography and video direction contributed greatly to the success of our global food and beverage client’s drive-thru optimization projects.

Dan’s work with our client and the team was instrumental in the project’s success. He was able to translate our client’s needs and requirements into actionable tasks. He found a more effective and less costly alternative for filming drone footage, and even traveled across multiple states to be on location to ensure the success of the video shoot. His collaboration with the team of consultants was pivotal in moving the work forward and the resulting overall success of the project.

Dan was very adaptable to changes throughout the project and used many of his skills to ensure the video met the needed professional standards.

The client had this to say about Dan and the team’s contributions: “Thanks to all of you for the support and guidance along the way with all four videos. It was a really good team, and I am so pleased with all that you have done. THANK YOU!!! It has been an honor working with such a talented group of folks.”

CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.

We are pleased to announce our latest winner of the PURE Service Award: Stacy Porcelli.

Stacy is an Organizational Change Management Consultant whose expertise in change strategy and communication proved to be the perfect solution for our global pharmaceutical client.

Stacy’s work with our client’s IT organization included aligning leaders on benefits and guiding principles to establish ownership and accountability, as well as empowering program sponsors to act as change agents that role model behavior and communicate changes to their team members.

The client had this to say about Stacy’s contributions to the project’s success:

“Stacy provides originality, creativity, proactiveness and user experience risk insight. I would definitely work with her again on another program or project. She consistently reaches out to engage myself and team to gain a holistic point of view to better understand how she can lean in. Stacy helps create a space for us to identify shared roadblocks and a forum for us to quickly strategize ways to overcome them. On several occasions, she has created a forum for us to share what we are experiencing and without being asked in 24 hours has turned around a tool/template for both workstreams to leverage.”

CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.

We are pleased to announce our latest winners of the PURE Service Award: Nicholas Hutchings, Denise Jeffries, Janet Kearney, Ramona Soto Stevenson, and Sherrill Voegel.

Nicholas Hutchings

Nicholas Hutchings is an ERP Instructional Designer and his proven expertise in instructional design, system implementation and ERP experience has been a huge asset to our client’s project needs.

The client had this to say about Nicholas: He is a strong communicator able to deliver effective messaging at all levels within the organization from SME to VP. Not only does he demonstrate an extreme sense of urgency and is proactive, but the standard also that he imposes on himself goes well beyond expectations. Consultatively, he can determine areas of most importance and pursues them with tenacity. This project is constantly evolving, and Nicholas has taken on a team leadership role, leads by example, is proactive, brings order to chaos in a systemic and logical manner, and has great EQ. His business savvy and ERP experience are amazing, he consistently demonstrates creativity in overcoming roadblocks, and has poured himself in becoming part of the solution. Nicholas has gained the respect and trust of all our team. and is my right hand.

Denise Jeffries, Janet Kearney, Ramona Soto Stevenson and Sherrill Voegel

Denise, Janet, Mona, and Sherrill are instructional designers and have proven time and time again their expertise, collaborative style and creative solutions have been nothing short of beneficial to our client’s needs.

The client had this to say about Denise, Janet, Ramona (Mona) and Sherrill: Over the past several years the criticality of strong Instructional Designers supporting my Change Management team has been vital. We have had two transformational projects impacting thousands of global employees. How lucky we have been to have four amazing CARA Instructional Designers part of the team. Mona, Denise, Sherill, and Janet are integral members helping to create and update thousands of SAP training materials while also going above and beyond by providing areas for improvements and leveraging new tools to deliver adult learning. There is no task we cannot give one of these four that they won’t tackle with excellence. It is also unique to have so many similarly skilled consultants on the same project/team. Mona, Denise, Sherill, and Janet strong camaraderie and support for one another bleeds over into the work they deliver for my team. Individually and collectively, they exemplify CARA’s PURE values and we are honored to have them part of our team.

CARA’s PURE Service Program provides a unique way to measure success and evaluate how well our consultants’ service delivery meets our clients’ needs. CARA’s service delivery process is based on the PURE service philosophy and consultants are reviewed quarterly based on how well they demonstrate our PURE values: Professionalism, Understanding, Responsibility and Excellence. CARA’s consultants are nominated based on client feedback, PURE evaluations, and team interaction with the consultants. After careful consideration of each candidate, CARA selects the PURE award recipients. The PURE award program is the foundation of CARA’s culture, aligning us with our clients’ and consultants’ values in service excellence.